Contact Us
If you have questions about your account, need help with verification or withdrawals, or run into a technical issue, our support team is here to help. Reach out for payment or game-related problems, bonus queries, or general feedback and we’ll guide you through the next steps. Support is available through live chat, phone, and email, with quick responses for most common requests.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email; response usually within 24 hours) |
| General enquiries | [email protected] (business queries; Mon-Fri, 09:00-18:00 ET) |
| Affiliate enquiries | [email protected] (affiliate and partner team; reply within 48 hours) |
| Phone | +1 416 582 7493 (English; available during business hours) |
| Working hours | Live chat 24/7; Phone Mon-Fri, 09:00-18:00 ET |
Email Support
Email is the preferred way to contact us for detailed requests, account-related issues, or when you need to submit documents. Please email [email protected] with a clear subject line, your account username, and up-to-date contact details to avoid delays. We aim to respond promptly and may request additional information to resolve your query quickly.
Contact Form
Response Time
Our support team aims to respond quickly to Canadian players. Most enquiries are answered within one business day. For account reviews, verification requests, or complex payment and bonus issues, resolution can take longer depending on the case and required checks. We’ll keep you updated by email or live chat while we work on any outstanding requests.
Feedback
We’d love your feedback. Send suggestions or ideas to help us improve the site and gameplay, point out bugs, or recommend new features. Every message is read and reviewed by our team, and feedback is used to shape updates and improve your experience. Share what matters to you and help us make the site better for Canadian players.