Responsible Gambling
At Captain Jack we take responsible gambling seriously. We want players to enjoy their time on our site while keeping play safe and under control. This page explains our approach to player protection, the tools we offer to manage activity, and where to seek help if gambling stops being fun or becomes a concern.
Player protection principles
We prioritise player safety, fairness, and informed choices. We encourage everyone to set personal limits, recognise warning signs early, and use available account controls to stay within comfortable spending and play habits. Our aim is to provide clear options so players can manage their activity without pressure.
Activity-control tools
We provide built-in tools you can use any time from your account dashboard or by contacting support. These include:
- Deposit limits - set daily, weekly, or monthly maximums to control spending.
- Loss limits - cap net losses over a chosen period.
- Session reminders - receive alerts after a set period of continuous play.
- Account breaks - temporary time-outs that suspend play for a defined period.
These tools are self-managed and can also be applied with assistance from our support team if you prefer.
Deposit limits
Deposit limits help prevent overspending. You can choose modest amounts such as daily or weekly caps and update them at any time. For safety, some changes may take effect after a short delay to discourage impulsive increases.
Loss limits
Loss limits let you restrict how much you can lose over a period you choose. Applying a loss limit means once the threshold is reached, play is paused until the next period begins or until you adjust the limit following any required cooling-off interval.
Time limits and session control
Set session length reminders or mandatory breaks to keep play balanced with other activities. You can opt for automatic logout or cooling-off periods after long sessions to help maintain healthy play habits.
Self-exclusion
If you need a longer break, self-exclusion allows you to lock your account for weeks, months, or permanently. During self-exclusion the account is closed to play; we recommend following up with professional support if needed. Requests for self-exclusion can be made through your account settings or by contacting our support team for assistance.
Signs of problematic behaviour
Watch for changes such as difficulty sticking to limits, chasing losses, hiding play from family, or neglecting work and responsibilities. If you notice these signs in yourself or someone you care about, take action early using the tools above and seek help.
Tips for maintaining control
Set realistic deposit and time limits, avoid borrowing to gamble, take regular breaks, and keep gambling as an occasional leisure activity. Talk to friends or family if you feel concerned and consider self-imposed restrictions when necessary.
Professional help and support organisations
If you need professional help, contact local problem gambling services, provincial helplines, or organisations such as Gamblers Anonymous. These groups can provide confidential counselling, support groups, and practical guidance. If you are unsure where to start, reach out to our support team and we will point you to appropriate Canadian resources.
We are here to help you keep play safe. If you want to use any of these tools or have questions, contact our support team via your account and we will assist you promptly at CaptainJack.