Captain Jack Casino Terms of Use

These Terms and Conditions explain the rules that apply when you register and play with Captain Jack. They set out the relationship between us and our users, covering account use, eligibility, promotions, payments, disputes and how we update these terms. By creating an account or using the site you agree to follow these rules and any additional terms that apply to specific promotions or services.

Account responsibilities

You are responsible for maintaining the security of your account and for all activity that occurs under your credentials. Keep your login information confidential and notify us immediately if you suspect unauthorized use. We may suspend or close accounts where we detect suspicious activity, duplicate accounts, or breaches of these terms. We will not be responsible for losses caused by third-party access when you have not taken reasonable steps to protect your account.

Verification and limits

We may require identity verification before allowing deposits, withdrawals or continued play. Verification can include government ID, proof of address and proof of payment method. We also set account limits for deposits, wagers and withdrawals; you can ask to set voluntary limits, and we may set or change limits to manage risk or comply with our policies.

Eligibility requirements

To use the platform you must meet the legal age and residency requirements that apply in your jurisdiction. We only accept players from jurisdictions where participation is permitted by local law and our eligibility screening. Persons banned from gambling by a court, regulator or by self-exclusion are not permitted to hold an account. We may block access based on IP, payment method or other checks.

Acceptable platform use

Use of the site must be lawful and in line with these terms. Prohibited activity includes account sharing, collusion, use of bots or software to manipulate play, and attempting to bypass restrictions or bonus rules. We reserve the right to investigate unusual play patterns and to withhold or reverse funds where abuse or fraud is confirmed.

General bonus and promotion rules

All promotions are subject to their specific terms as well as these general conditions. Bonuses and free spins require meeting the stated wagering requirements and game restrictions before withdrawal. Only one promotional offer may apply where explicitly stated, and bonus abuse may lead to forfeiture of bonus funds and winnings. Promotions, codes and eligibility may vary by region and are displayed in the promotion details.

Deposits and withdrawals

Available payment methods, processing times and limits are shown in the cashier. Withdrawals may be subject to verification checks, holding periods and method-specific limits. We may require additional documentation to process large or unusual payouts. Any fees charged by payment providers are the responsibility of the player unless otherwise stated.

Dispute resolution

If you have a complaint, contact our support team first and we will attempt to resolve the issue. If the matter cannot be resolved directly, we may offer independent mediation where applicable. Decisions on operational matters such as game outcomes, suspected fraud or account closures are final pending further review in accordance with these terms.

Updates to terms and conditions

We may update these terms to reflect changes in law, payment options, business practices or security measures. Material changes will be communicated by notice on the site or by email. Continued use after changes are posted constitutes acceptance. For questions about these terms, contact [email protected] or use the site help channels.

Where a secondary brand reference is needed, CaptainJack is used interchangeably within our interface and communications to refer to the same service operated under these terms.