Privacy Statement

This Privacy Policy explains how Captain Jack collects, uses, stores, and protects personal information when you register, play, or otherwise interact with our services in Canada. We take your privacy seriously and aim to be clear about the data we gather, why we use it, and the controls you have over your information. You may also see the brand written as CaptainJack on parts of the site or in communications.

Types of data we collect

We collect information that is necessary to provide our services, keep accounts secure, process payments, and meet legal obligations. Data types include personal, technical, and transactional information described below.

Personal data

Personal data covers account and identity details you provide when registering or verifying your account. This may include full name, date of birth, address, email, phone number, identity documents for verification, and any communication you send to our support team.

Technical data

Technical data is collected automatically when you use the site and helps us maintain service quality and security. Examples include IP address, device and browser information, operating system, connection logs, and usage patterns such as pages visited and game activity.

Transactional data

Transactional data relates to deposits, withdrawals, wagers, wins, bonuses, payment receipts, and other financial records needed to operate your account and comply with financial and anti-fraud requirements.

How we use your information

We use collected data to create and manage accounts, process payments, verify identity, deliver support, prevent fraud, and comply with legal obligations. We also use anonymized or aggregated data for analytics and service improvement. Where required, we will ask for consent before using your information for marketing.

Data protection practices

We implement technical and organisational safeguards to protect your information, including encryption in transit, access controls, and secure data storage. Access to personal data is limited to authorised staff and service providers who need the information to perform their duties. We regularly review security practices and provide staff training on privacy obligations.

Cookies and tracking technologies

We use cookies, web beacons, local storage, and similar technologies to personalise your experience, remember preferences, analyse site traffic, and support advertising where applicable. You can manage cookie preferences through the site banner and your browser settings. Blocking certain cookies may affect site functionality.

Information sharing and third parties

We may share your information with trusted third parties to deliver our services, including payment processors, identity verification providers, fraud prevention services, game and software providers, analytics vendors, and legal advisors. We only share the information necessary for those services and require partners to protect your data. We may also disclose information when required by law or to protect legal rights.

User rights

You have rights regarding your personal information, including the right to access, correct, or request deletion of data, the right to object to certain processing, and the right to withdraw consent where processing is consent-based. Some requests may be subject to verification and legal or operational retention requirements.

Access, correction, and deletion

To request access to, correction of, or deletion of your personal data, contact our privacy team at [email protected]. We will respond to verified requests and explain any reasons we cannot comply in full. For security, we may ask for identification before acting on requests.

Privacy policy updates

We may update this policy to reflect changes in our practices or legal requirements. Material changes will be posted on the site with an updated effective date. Continued use of our services after updates means you accept the revised policy.